Frequently Asked Questions
Shipping & Orders
Exchanges & Returns
Payments Privacy
Account Settings
Shopping Basics
What Shipping Methods Are Available?
We offer flexible global logistics including Sea Freight (FCL/LCL), Air Freight, and Express Courier (DHL/FedEx/UPS) for samples, wholesale shipments, and large project fulfillment.
What are your shipping and return policies?
Products undergo a 10-step Quality Control process before dispatch. Standard orders ship upon final inspection, and defective items under warranty are eligible for replacement or credit according to our B2B supply agreement.
Do You Ship Internationally?
Yes, CALI SPORT provides worldwide shipping coordination, export documentation, and customs clearance support for all international brand partners and contractors.
Payments
What Payment Methods Are Accepted?
We accept Telegraphic Transfer (T/T), Letter of Credit (L/C), and major wire transfers for production deposits and wholesale orders.
Do you accept international credit cards?
Yes, international credit cards and online payments are accepted primarily for sample orders, prototyping fees, and small wholesale transactions.
Do you charge sales tax on any item?
International B2B export orders are exempt from local sales tax. Applicable import duties or local taxes are determined by your country's customs regulations.
Shipping & Returns
I want to return my purchase! What do I do?
Contact your dedicated project manager with your order details and inspection photos. We will evaluate the claim and arrange replacement components or re-production.
How long does it take for me to get a refund?
Once a warranty claim or credit agreement is approved, processing takes 3–5 business days via your original payment method or production credit.
How Can I Cancel Or Change My Order?
Order modifications or cancellations can be requested before raw material procurement or mass production begins. Please notify your account manager immediately.
How can I get assistance if I need it?
You can reach our sales engineering team 24/7 via WhatsApp, email at contact@calisport.net, or by submitting an inquiry form on our website.